Browse through the following Frequently Asked Questions, If you can’t find what you are looking for, you can Contact Us
How do I buy bitcoin with a Bitcoin Gift Card™?
Buying bitcoin with your Bitcoin Gift Card™ is easy.
- Go to an online or physical store that sell Bitcoin Gift Card™.
- Purchase your Bitcoin Gift Card™ with Cash, Credit Card, or any other means available.
- Go to Mybitcards.com™ to redeem your gift card and buy your Bitcoin.
Where is the Bitcoin Gift Card™ available?
What payment methods can I use to buy a Bitcoin Gift Card™?
You can buy a Bitcoin Gift Card™ using any method available from the retailer or website selling our cards. This may include cash, credit cards, check, PayPal, and many other payment types.
How do I redeem my Bitcoin Gift Card™?
1. Go to our website mybitcards.com
2. Register an account
3. Click on the “Redeem Bitcoin Gift Card™” button
4. Follow the simple directions
Where do I keep my bitcoin after it’s been redeemed?
During the redemption process you will be provided with a private bitcoin wallet. Your bitcoin will be sent to this wallet at the end of the redemption process.
What is a bitcoin wallet?
A (digital) bitcoin wallet is just like physical wallet except it resides on your computer or cell phone. The following link will provide a better explanation… LINK
When will I receive my Bitcoin?
Your Bitcoin is sent to your private wallet as soon as you complete the transaction. It may take up to an hour for the blockchain to complete your transaction
Is there bitcoin on the gift card when I buy a Bitcoin Gift Card™ from a retailer or website?
No. When you purchase a Bitcoin Gift Card™ at retail, it is loaded with US dollars. You must visit us at https://mybitcards.com and follow the redemption process to get your bitcoin.
Are there fees to redeem a Bitcoin Gift Card™?
There are no fees to redeem your Bitcoin Gift Card™. However, our Bitcoin exchange rate is roughly 8%-9.9% higher than the average market rates. This increase in exchange rate covers our expenses related to Retailer and Distributor markups, payment processing fees, anti-fraud fees, and providing you with the Edge Wallet. There may also be a Bitcoin transaction fee related to the transmission of bitcoin (Block Fee)
The Bitcoin Gift Card™ was given to me as a gift and I don’t want bitcoin. Can I redeem the gift card for US dollars?
If you purchase a gift card from one of our retailers, you must contact the retailer directly to learn about their return policy. Please contact retailer directly.
Do I have to accept the Terms & Conditions?
Redeeming your Bitcoin Gift Card™ signifies that you accept the Terms & Conditions.
How do I check the dollar amount of my Bitcoin Gift Card™?
The dollar value of your Bitcoin Gift Card™ may be embossed on your card or it may be printed on the card carrier. You can also check your US dollar balance by logging into our website.
Can I check the amount of bitcoin in my wallet?
Yes. However this can only be done by opening your wallet on your cell phone or computer. We do not hold or have access to your wallet or bitcoin once the redemption process has been completed.
Can I check the value of my bitcoin?
Bitcoin value is in constant fluctuation, you can check the current value of bitcoin via your wallet app or by visiting one of the websites that aggregates bitcoin price.
Can I add more money onto my Bitcoin Gift Card™?
No, you cannot add more money to your Bitcoin Gift Card™. However, you can purchase additional gift cards.
What should I do if my Bitcoin Gift Card™ is lost or stolen?
Unfortunately your card can not be replaced unless you have recorded the card number and PIN. If you have this information, contact Customer Service immediately to report it at firstname.lastname@example.org.
When will my Bitcoin Gift Card™ expire?
If you don’t redeem your Bitcoin Gift Card™ on our website, the card will expire 5 years from the date of purchase or later if required by state law.
What is the price of Bitcoin?
The Bitcoin we sell is priced at the time we acquire bitcoin. Our bitcoin is purchased through various exchanges, over the counter, and other sources. Bitcoin prices published online vary depending on supply, demand, and origination costs.